FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A4/Letter paper
- 3Faint
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 8Paper is Jammed inside the Machine
- 9Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 10(Video) Unpack your Brother machine
- 11(Video) Replace the Toner Cartridge
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Drum End Soon
- 14How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 15Install the Tower Tray Unit.
- 16Import a Certificate and Private Key
- 17Access Web Based Management
- 18Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Disable the APIPA protocol.
- 21Drum !
- 22(Video) Set up your Brother machine
- 23When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 24(Video) Update the Driver or Firmware for your Brother machine
- 25Load and Print Thick Paper Using the Paper Tray
- 26Install a Certificate on Your Brother Machine
- 27Load and Print Thick Paper and Labels Using the MP Tray
- 28Media Type Mismatch or Media Mismatch
- 29I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 30Print both sides of paper or a booklet automatically
- 31Toner Low or Prepare New Toner Cartridge
- 32Install the Mailbox.
- 33Secure Print (Windows®)
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38Load and Print on Envelopes Using the MP Tray
- 39Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 42(Video) Connect the cord
- 43Delete print jobs from the print queue.
- 44Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 47Secure Print (Macintosh)
- 48Paper is Jammed in the 2-sided Tray
- 49Jam MP Tray
- 50Reset the Network Settings to the Factory Settings