FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Paper is Jammed in the MP tray
- 7Install the Brother Mobile Connect application (for mobile device)
- 8Size Error DX or Size Error 2-sided
- 9Self-Diagnostic
- 10Use Universal Print (Windows)
- 11Cannot Print ##
- 12What is the default password for my BRAdmin or Web Based Management?
- 132-sided Disable or 2-sided Disabled
- 14The printer status is Offline or Paused.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16Toner Low or Prepare New Toner Cartridge
- 17Drum End Soon
- 18Poor fixing
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Media Type Mismatch or Media Mismatch
- 23No Toner
- 24Drum !
- 25What is the default password for my Brother machine?
- 26What driver package format is supported by my Linux distribution?
- 27I cannot print on a wireless (Wi-Fi) network (Mac)
- 28How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Enable the Brother machine's network interface.
- 31How to identify your Operating System (OS).
- 32Out of Memory
- 33Install the optional lower tray
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 36Toner specks
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38(Video) Set up your Brother machine
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40Wrong Toner or Wrong Toner Cartridge
- 41I cannot print on a wireless (Wi-Fi) network (Windows)
- 42A security warning appears when accessing Web Based Management via HTTPS.
- 43In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 44Where can I find my Brother machine's serial number?
- 45Uninstall the Brother Software and Drivers (Windows)
- 46Black lines down the page
- 47Check the remaining ink or toner level (Linux)
- 48When I print images, the quality is not good (Linux)
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50My Brother machine could not be found over the network when I installed drivers on my computer.