FAQs & Troubleshooting
![]() |
Popular |
114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Set up your Brother machine
- 3I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4(Video) Paper is Jammed in the Paper Tray
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 72-sided Disable or 2-sided Disabled
- 8Install the Brother Mobile Connect application (for mobile device)
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10(Video) Paper is Jammed in the Output Paper Tray
- 11How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 12(Video) Paper is Jammed in the 2-sided Tray
- 13What is the recommended paper?
- 14Wrong Toner or Wrong Toner Cartridge
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18Self-Diagnostic
- 19(Video) Paper is Jammed in the Back of the Machine
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22(Video) Load an Envelope (Manual Feed Slot)
- 23Manual Feed
- 24Drum End Soon
- 25I cannot print full-page photos or images using Email Print.
- 26How to identify your Operating System (OS).
- 27Cannot Detect
- 28Out of Memory
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 31I cannot connect my machine to a Windows 11 computer via USB.
- 32What driver package format is supported by my Linux distribution?
- 33Toner Low or Prepare New Toner Cartridge
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35I cannot print on a wireless (Wi-Fi) network (Mac)
- 36Media Mismatch
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Cartridge Error
- 39No Toner
- 40The printer status is Offline or Paused.
- 41What is the default password for my BRAdmin or Web Based Management?
- 42The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 43Open the Control Panel (For Windows)
- 44What is Toner Continue Mode?
- 45Toner Ended
- 46Size Error DX
- 47When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 48What is the default password for my Brother machine?
- 49Where can I download Brother iPrint&Scan application for Mac?
- 50Enable the Brother machine's network interface.