FAQs & Troubleshooting
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104 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2(Video) Paper is Jammed inside the Machine
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 7Toner Low or Prepare New Toner Cartridge
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10What is the default password for my BRAdmin or Web Based Management?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Check the remaining ink or toner level (Linux)
- 14(Video) Load an Envelope (Manual Feed Slot)
- 15How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 16Open the Control Panel (For Windows)
- 17No Toner
- 18A security warning appears when accessing Web Based Management via HTTPS.
- 19What driver package format is supported by my Linux distribution?
- 20Wrong Toner or Wrong Toner Cartridge
- 21After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23Protect your Brother machine against unauthorised access over the network
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Add your Brother machine with AirPrint (macOS)
- 26Media Mismatch
- 27(Video) Set up your Brother machine
- 28What is Toner Continue Mode?
- 29Cannot Print ##
- 30Cartridge Error
- 312-sided Disable or 2-sided Disabled
- 32The printer status is Offline or Paused.
- 33Cannot Detect
- 34What is the recommended paper?
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Large characters are printed incorrectly. (Linux)
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38Open the Status Monitor (Windows)
- 39I cannot print using my Brother machine on a wired network (Windows/macOS)
- 40The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 41"Offline" appears on the Status Monitor. (Windows)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Drum !
- 44Out of Memory
- 45Drum End Soon
- 46(Video) Paper is Jammed in the 2-sided Tray
- 47When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 48Can I send a print job to multiple machine email addresses using Email Print?
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)