FAQs & Troubleshooting
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124 Results
- 1(Video) Load A4/Letter paper
- 2Load paper in the paper tray
- 3I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 4(Video) Unpack your Brother machine and connect the power cord.
- 5Turn the Toner Save Mode on or off.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7(Video) Replace Toner
- 8(Video) Load an Envelope (Manual Feed Slot)
- 9The printer status is Offline or Paused.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11What is Toner Continue Mode?
- 12Print both sides of paper or a booklet automatically
- 13Jam Inside (With Video Instructions)
- 14Replace Drum
- 15Delete print jobs from the print queue.
- 16What is the recommended paper?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19What driver package format is supported by my Linux distribution?
- 20Can I use AirPrint with my Brother machine?
- 21How to identify your Operating System (OS).
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23What can happen if the wrong paper is used in your machine.
- 24(Video) Set up your Brother machine
- 25Can I print from or scan to Android™ Smartphone?
- 26Change the printer driver settings (Windows/macOS)
- 27Jam Rear
- 28Print on envelopes, labels or thick paper from the Manual feed slot
- 29I cannot install the Brother printer driver (macOS 11 or later)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Toner Low or Prepare New Toner Cartridge
- 33(Video) Update the Driver or Firmware for your Brother machine
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Manual Feed
- 36Drum !
- 37Jam Tray (1)
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Adjust the Brother machine's Sleep Time setting
- 40What kind of envelopes and labels are recommended for printing?
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42I cannot print from my computer via USB.
- 43Envelope creases
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 48Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 49Uninstall the drivers. (macOS 13 or greater)
- 50Jam 2-sided