FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1My Brother machine could not be found over the network when I installed drivers on my computer.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4I cannot print using my Brother machine on a wired network (Windows/macOS)
- 5I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6Important points you need to confirm before configuring your Brother machine for a wireless network.
- 7The printer status is Offline or Paused.
- 8What is the default password for my Brother machine?
- 9Enable the Brother machine's network interface.
- 10Discover the MAC address of the Brother network card
- 11(Video) Paper is Jammed in the Back of the Machine
- 12I cannot print full-page photos or images using Email Print.
- 13Open the Status Monitor (Windows)
- 14Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 15Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 16Add your Brother machine with AirPrint (macOS)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 20Cannot Print ##
- 21What is the default password for my BRAdmin or Web Based Management?
- 22Drum End Soon
- 23(Video) Paper is Jammed inside the Machine
- 24The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26(Video) Load an Envelope (Manual Feed Slot)
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 29Media Mismatch
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31How to identify your Operating System (OS).
- 32Change the printer driver settings (Windows)
- 33Self-Diagnostic
- 34Toner Low or Prepare New Toner Cartridge
- 35I cannot connect my machine to a Windows 11 computer via USB.
- 36To install the printer driver easily using a tool. (Linux)
- 37Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 38Control Printer Driver settings (only available for Windows)
- 39Poor fixing
- 40Toner specks
- 41Black lines down the page
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 46A security warning appears when accessing Web Based Management via HTTPS.
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 49Can I send a print job to multiple machine email addresses using Email Print?
- 50What driver package format is supported by my Linux distribution?