FAQs & Troubleshooting
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111 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4What is the default password for my BRAdmin or Web Based Management?
- 5Install the Brother Mobile Connect application (for mobile device)
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Drum End Soon
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Check the remaining ink or toner level (Linux)
- 11What is the default password for my Brother machine?
- 12What driver package format is supported by my Linux distribution?
- 13Wireless setup is requesting a WPS PIN to complete the setup
- 14After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16(Video) Set up your Brother machine
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Manual Feed
- 19Protect your Brother machine against unauthorised access over the network
- 20Toner Ended
- 21The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 22(Video) Load an Envelope (Manual Feed Slot)
- 23I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 24Uninstall the Brother Software and Drivers (Windows)
- 25Enable the Brother machine's network interface.
- 26How to identify your Operating System (OS).
- 27No Toner
- 28Cannot Detect
- 29Toner Low or Prepare New Toner Cartridge
- 30Out of Memory
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32Open the Control Panel (For Windows)
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot print full-page photos or images using Email Print.
- 36(Video) Paper is Jammed in the Output Paper Tray
- 37Set up your Brother machine on a wireless network (Windows/macOS)
- 38How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 39Control Printer Driver settings (only available for Windows)
- 40Change the printer driver settings (Windows)
- 41Self-Diagnostic
- 42Cartridge Error
- 43The printer status is Offline or Paused.
- 44A security warning appears when accessing Web Based Management via HTTPS.
- 45Large characters are printed incorrectly. (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 50Lines across the page