FAQs & Troubleshooting
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213 Results
- 1Jam Inside
- 2Jam MP Tray
- 3Replace Toner
- 4Replace Laser
- 5Jam Tray 1 or Jam Tray 2
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Print on labels and envelopes from the MP tray.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Jam Rear
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13The printer status is Offline or Paused.
- 14Replace Drum
- 15Replace Fuser
- 16How to identify your Operating System (OS).
- 17Jam Duplex
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 20Use the Universal Printer Driver for PCL
- 21Print both sides of paper or a booklet automatically
- 22Manual Feed
- 23Service Call
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26Delete print jobs from the print queue.
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Can I print from or scan to Android™ Smartphone?
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Replace PF Kit xx
- 32Curled or wavy
- 33Page skewed
- 34Supported models of Universal Printer Driver for PCL
- 35Add your Brother machine with AirPrint (macOS)
- 36Protect your Brother machine against unauthorised access over the network
- 37Can I print on transparencies e.g. for overhead projectors?
- 38Reduce printing noise.
- 39Fuser Error or Self-Diagnostic
- 40Cartridge Error
- 41Cover is Open
- 42What kind of paper can I use?
- 43Envelope creases
- 44Wrinkles or creases
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46What can happen if the wrong paper is used in your machine.
- 47What is the recommended paper?
- 48What is Infrastructure mode?
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50What do the LED indications mean?