FAQs & Troubleshooting
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227 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 5Turn the Toner Save Mode on or off.
- 6Jam MP Tray
- 7What is the recommended paper?
- 8The color of your printouts is not what you expected
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Adjust color settings by using the custom setting in the printer driver
- 12Jam Rear
- 13Jam Tray 1 / Jam Tray 2
- 14Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 15Enable the Brother machine's network interface.
- 16Delete print jobs from the print queue.
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 20Jam Duplex
- 21Jam Inside
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Replace Laser
- 24Replace Drum
- 25Replace Toner
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28Cannot print after a Windows 10 update (June 2020)
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30Protect your Brother machine against unauthorised access over the network
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34Size Error DX
- 35I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 40Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42How to identify your Operating System (OS).
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44Change the printer driver settings (Windows/macOS)
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46What can happen if the wrong paper is used in your machine.
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48Print the Network Configuration List
- 49The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater