FAQs & Troubleshooting
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197 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7How do I install the Optional Tray Unit?
- 8Can I print from or scan to Android™ Smartphone?
- 9Adjust color settings by using the custom setting in the printer driver
- 10The printer status is Offline or Paused.
- 11Delete print jobs from the print queue.
- 12Change the printer driver settings (Windows/macOS)
- 13I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17The paper is skewed when it's printed.
- 18How do I replace the Belt Unit?
- 19"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 20"JAM MP TRAY" error appears on the LCD. What should I do?
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 23"JAM REAR" error appears on the LCD. What should I do?
- 24"JAM INSIDE" error appears on the LCD. What should I do?
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26How do I replace the Waste toner box?
- 27What kind of paper can I use?
- 28Printouts have a curl or wave.
- 29What can happen if the wrong paper is used in your machine.
- 30What driver package format is supported by my Linux distribution?
- 31Cannot print after a Windows 10 update (June 2020)
- 32Can I print on transparencies e.g. for overhead projectors?
- 33"JAM DUPLEX" error appears on the LCD. What should I do?
- 34Can I print from DOS applications?
- 35How do I install additional memory?
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37Protect your Brother machine against unauthorised access over the network
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 42What kind of memory can I use?
- 43The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 44Print on both sides of the paper. (For Windows Users)
- 45Open the Status Monitor
- 46What is APIPA?
- 47How do I factory reset the network settings?
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.