FAQs & Troubleshooting
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156 Results
- 1How do I load A5 paper?
- 2I was using A5 size paper, but no I want to change it to another size. How should I do?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Can I print from or scan to Android™ Smartphone?
- 6The printer status is Offline or Paused.
- 7Can I print using the IPP protocol on Windows 2000 systems?
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Change the printer driver settings (Windows/macOS)
- 11The machine does not print anything.
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13What is the printable area per page?
- 14The printed letters are slanted, positioned incorrectly.
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16Functions supported in the Windows 7 built-in drivers
- 17Print on custom-size (Long) paper.
- 18I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 19What is the life of the consumables?
- 20The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 21What kind of memory can I use?
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23How do I install the Optional Tray Module?
- 24Delete print jobs from the print queue.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Change color mode settings within the driver.
- 27The printer stopped receiving data halfway through the print job. What should I do?
- 28Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 29Can I print from DOS applications?
- 30Can I print using the IPP protocol on Windows 95/98/Me systems?
- 31When trying to print from Mac OS® X the print queue is stopped.
- 32The printer stopped receiving data half way through the print job. What should I do?
- 33I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 34What is the BRAdmin Professional software used for?
- 35How can I print envelopes?
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39What kind of consumables or options does this printer use?
- 40Nothing is printed on the page.
- 41How to identify your Operating System (OS).
- 42The paper is skewed when it's printed.
- 43I cannot print from a Windows® PC.
- 44I cannot print on transparency sheets.
- 45How can I print on transparency sheets?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47Can I print using the IPP protocol on Windows XP?
- 48How do I factory reset the print server?
- 49How do I cancel print jobs using the printer control panel?
- 50How do I install additional memory?