FAQs & Troubleshooting
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169 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Print on plain paper or bond paper from the Manual feed slot
- 3Adjust color settings by using the custom setting in the printer driver
- 4Jam Tray 1
- 5Jam Rear
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Jam Inside
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12No Paper
- 13What can happen if the wrong paper is used in your machine.
- 14What is the recommended paper?
- 15What driver package format is supported by my Linux distribution?
- 16Can I print from or scan to Android™ Smartphone?
- 17What kind of paper can I use?
- 18Drums End Soon/ Drum End Soon(X)
- 19The printer status is Offline or Paused.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Can I print on transparencies e.g. for overhead projectors?
- 22Can I use AirPrint with my Brother machine?
- 23How to identify your Operating System (OS).
- 24WT Box End Soon
- 25No Waste Toner
- 26Print on envelopes, labels or thick paper from the Manual feed slot
- 27Cannot print after a Windows 10 update (June 2020)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Change the printer driver settings (Windows/macOS)
- 30Drum Error (Drum!)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33No Belt Unit
- 34Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 35Install extra memory
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40What is the BRAdmin Professional software used for?
- 41In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 44The paper is skewed when it's printed.
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46What kind of memory can I use?
- 47Curled or wavy
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50Turn the Toner Save Mode on or off.