FAQs & Troubleshooting
![]() |
Popular |
143 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2JAM REAR
- 3JAM INSIDE
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5Envelope creases
- 6Page skewed
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8REPLACE DRUM
- 9REPLACE TONER
- 10MEMORY FULL
- 11The printer prints unexpectedly or it prints garbage data.
- 12JAM TRAY 1
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15DRUM STOP
- 16The printer status is Offline or Paused.
- 17Can I print from DOS applications? What printer driver emulation can be used?
- 18TONER LOW
- 19Curl or wavy
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21Print on labels and envelopes from the manual feed slot.
- 22What driver package format is supported by my Linux distribution?
- 23CARTRIDGE ERROR
- 24What is the recommended paper?
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Change the printer driver settings (Windows/macOS)
- 28NO PAPER T1
- 29Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 30FRONT COVER OPEN or FUSER COVER OPEN
- 31DRUM ERROR
- 32Clear paper jams.
- 33Ghost
- 34All black
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36TONER ENDED
- 37Curled
- 38What kind of paper can I use?
- 39Wrinkles or creases
- 40White lines or bands or ribbing appear across the page
- 41Clean the corona wire of the drum unit.
- 42What do the LED indications mean?
- 43Turn the Toner Save Mode on or off.
- 44All print jobs are aborted and nothing is printed. (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46How do I print a Test page?
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Gray background
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)