FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4The machine does not print anything.
- 5Use the "Booklet Printing" feature.
- 6The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 7Print on both sides of the paper(2-sided/Duplex Printing).
- 8Delete print jobs from the print queue.
- 9I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Change the printer driver settings (Windows/macOS)
- 12The printer status is Offline or Paused.
- 13When trying to print from Mac OS® X the print queue is stopped.
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17What kind of paper should I avoid?
- 18I cannot print from Mac OS X.
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20What can happen if the wrong paper is used in your machine.
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22I cannot print from my computer via USB.
- 23Functions supported in the Windows 7 built-in drivers
- 24What kind of USB cable should I use?
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27Open the Control Panel (For Windows)
- 28How to identify your Operating System (OS).
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30I cannot print from my computer via network. (For Windows)
- 31In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 32JAM REAR
- 33JAM INSIDE
- 34I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 37What is the BRAdmin Professional software used for?
- 38How do I install additional memory? (DIMM)
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40Uninstall the printer drivers (For Windows)
- 41Print on envelopes.
- 42Can I print from or scan to Android™ Smartphone?
- 43I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44The paper is skewed when it's printed.
- 45What kind of labels and transparencies can I use?
- 46JAM DUPLEX
- 47How do I check the driver version in Windows® (PCL Printer Driver)?
- 48What is Status Monitor and how can I turn it on/off?
- 49I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 50Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?