FAQs & Troubleshooting
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127 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4What driver package format is supported by my Linux distribution?
- 5Change the printer driver settings (Windows/macOS)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The printer status is Offline or Paused.
- 8How do I monitor the status of the printer?
- 9I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 10Can I use non-Brother or third party supplies with the Brother machine?
- 11Install the built-in drivers (For Windows 8 and Windows 10)
- 12The machine does not print anything.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How to identify your Operating System (OS).
- 16What is the recommended paper?
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 21Delete print jobs from the print queue.
- 22Can I print from or scan to Android™ Smartphone?
- 23What kind of labels and transparencies can I use?
- 24What kind of envelopes should I avoid?
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26Where do I find a Parallel or USB interface cable?
- 27How do I clean the inside of the printer and Drum Unit?
- 28What do the LED indications mean?
- 29The paper is skewed when it's printed.
- 30How do I clean the Drum Unit?
- 31How can I change the IP address using the ARP and PING commands?
- 32What kind of paper can I use?
- 33Lines appears across the page.
- 34How do I clean the corona wire of the drum unit?
- 35I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 36How can I enable/disable the Quick Print Setup Utility?
- 37Why does the Drum LED light?
- 38Uninstall the printer drivers (For Windows)
- 39Cannot print after a Windows 10 update (June 2020)
- 40I cannot print from my computer via USB.
- 41What kind of paper should I avoid?
- 42What kind of USB cable should I use?
- 43The printer prints unexpectedly or it prints garbage.
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45Vertical black lines appear on the printout.
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49Pre-Required Procedures (Linux)
- 50Windows 10 Support Information