FAQs & Troubleshooting
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164 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 7Change the printer driver settings (Windows/macOS)
- 8The machine does not print anything.
- 9Printouts have a curl or wave.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12What kind of USB cable should I use?
- 13Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 14What kind of paper can I use?
- 15Printouts have wrinkles or creases.
- 16My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 17Print on envelopes.
- 18Delete print jobs from the print queue.
- 19Functions supported in the Windows 7 built-in drivers
- 20The printer status is Offline or Paused.
- 21What driver package format is supported by my Linux distribution?
- 22How to identify your Operating System (OS).
- 23Can I print from or scan to Android™ Smartphone?
- 24What kind of paper should I avoid?
- 25What kind of envelopes should I avoid?
- 26The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 27What can happen if the wrong paper is used in your machine.
- 28Where do I find a Parallel or USB interface cable?
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33Can I print from DOS applications?
- 34When trying to print from Mac OS® X the print queue is stopped.
- 35I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 36How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 37Windows 7 Support Information
- 38What kind of labels and transparencies can I use?
- 39How do I perform a factory reset?
- 40What kind of memory can I use?
- 41When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 42The printed letters are slanted, positioned incorrectly.
- 43How do I turn off the Quick Print Setup?
- 44How can I change the IP address using the ARP and PING commands?
- 45How do I factory reset the print server?
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48I cannot print from my computer via USB.
- 49How do I upgrade the firmware of my Brother print server?
- 50Why are the alarm and data lights blinking?