FAQs & Troubleshooting
![]() |
Popular |
343 Results
- 1How to Activate an Accessory Kit* (Rhinestone, Emboss Kit, etc.) for the Cutting Machine.
- 2List of Error Messages for CanvasWorkspace (Exxxxx / Nxxxxx)
- 3List of Error Messages for CanvasWorkspace (ErrSxx / NoteSxx)
- 4List of Error Messages for CanvasWorkspace (Others)
- 5Mat, Cutting Blade and Material Combinations
- 6How can I cleanly cut hard and thick materials?
- 7How to Activate the Calligraphy Kit
- 8E95003 appears on the computer screen.
- 9Downloading Optional Design Pattern Collection (My Collection Function)
- 10E11010 appears on the computer screen.
- 11Thumbnail of the Cutting Data Is Not Displayed Correctly.
- 12E11008 appears on the computer screen.
- 13E03004 appears on the computer screen.
- 14E03001 appears on the computer screen.
- 15An error appears when trying to import a DXF file.
- 16E11001 appears on the computer screen.
- 17E00001 appears on the computer screen.
- 18How to create an account for CanvasWorkspace
- 19The pattern transferred from the Artspira app does not appear on the screen of the machine
- 20Support OS Information about ScanNCut Link Plug-in for Adobe® Illustrator®
- 21ErrS24 appears on the computer screen.
- 22E02006 appears on the computer screen.
- 23E95002 appears on the computer screen.
- 24What is the Difference between "Pen Holder", "Universal Pen Holder" and "Small Barrel Pan Holder"?
- 25Can multiple sheets of material be overlapped and attached to the mat?
- 26Can an adhesive craft vinyl sheet be cut?
- 27N12001 appears on the computer screen.
- 28E91002 appears on the computer screen.
- 29E00004 appears on the computer screen.
- 30List of Error Messages
- 31"Connection Fail : Err-20" appears on the LCD Display Screen. What does it mean?
- 32How to register Your Machine with CanvasWorkspace
- 33I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 34[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
- 35How To Change the Registered Machine Number That Imports The Optional Pattern Collection (Ex. Disney Pattern and Calligraphy Pattern/Font)
- 36Can I purchase many of the same accessory kits and register for one CanvasWorkspace account?
- 37E94004 appears on the computer screen.
- 38E02005 appears on the computer screen.
- 39E95001 appears on the computer screen.
- 40Can different types of material be attached to the same mat for cutting?
- 41Can a pattern for the roll feeder be created with CanvasWorkspace(Web)?
- 42Can paper be cut with the thin fabric auto blade (beige)?
- 43Can the cutting machine make half cuts/kiss cuts?
- 44What type of material can be cut with the cutting machine?
- 45E93001 appears on the computer screen.
- 46E01005 appears on the computer screen.
- 47E00005 appears on the computer screen.
- 48"Please register your machine." appears on the computer screen.
- 49FC1 files on USB flash drives of optional patterns cannot be imported into CanvasWorkspace.
- 50Cut the fabric other than quilt pieces. (How to use the Iron-On Fabric Appliqué Contact Sheet.)