FAQs & Troubleshooting
![]() |
Popular |
134 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 3When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 9Change the printer driver settings (Windows/macOS)
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15Why doesn't the machine answer when receiving a call?
- 16Can I still receive faxes or calls when the machine is switched off?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18Pre-Required Procedures (Linux)
- 19Functions supported in the Windows 7 built-in drivers
- 20Delete print jobs from the print queue.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24Why can't I print when an ink cartridge is empty?
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26What driver package format is supported by my Linux distribution?
- 27Can I confirm that the FAX was sent correctly?
- 28Can I reduce the size of a received fax on this machine?
- 29My FAX/MFC will not Dial. Why?
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32Can I print from or scan to Android™ Smartphone?
- 33I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37How to identify your Operating System (OS).
- 38I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40Uninstall printer drivers (Linux)
- 41Windows 7 Support Information
- 42In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 43Vertical streaks appear in my copies.
- 44Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 45Open the Control Panel (For Windows)
- 46I cannot print from my computer via USB.
- 47How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49How do I program the date and time?
- 50What does "NG" or "ERROR" on the Transmission Verification Report mean?