FAQs & Troubleshooting
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123 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using FLe tape and get an error message.
- 3P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 4Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5I cannot print using a HSe cassette.
- 6The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How to insert a tape cassette
- 9How to insert a tube
- 10My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 11(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12The tape does not cut well.
- 13Installing the software (for Windows)
- 14Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16I cannot print after updating the firmware or font data.
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18The tube is not cut completely.
- 19Using the Device Settings (for Windows)
- 20I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 21How to charge the rechargeable Li-ion battery
- 22How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 23How to install the rechargeable Li-ion battery (optional)
- 24Power Supply
- 25Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 26How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 27How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Using the Printer Setting Tool (for Windows)
- 30The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 31The top and base layers of the laminated tape are misaligned.
- 32How do I clean / maintain my printer?
- 33I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 34Where can I find my Brother printer's serial number?
- 35Can I apply device setting changes to another printer?
- 36How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 37Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 38Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 41How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 42(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 43I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 44The display remains blank after the power is turned on.
- 45How to create numerically serialized tubes / labels
- 46High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 47How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49How to insert a ribbon cassette
- 50What is P-touch Library?