FAQs & Troubleshooting
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142 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Cannot Detect
- 3Change the printer driver settings (Windows)
- 4The printer status is Offline or Paused.
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed inside the Machine
- 7I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 8I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 9(Video) Paper is Jammed in the Paper Tray
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11(Video) Set up your Brother machine
- 12What is the default password for my Brother machine?
- 13Check the remaining ink or toner level (Linux)
- 14Update the Driver or Firmware for your Brother machine
- 15Cannot Scan ##
- 16Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 17(Video) Document is Jammed in the Top of the ADF Unit
- 18(Video) Load an Envelope (Manual Feed Slot)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20How to identify your Operating System (OS).
- 21Cannot Print ##
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 23Document Jam
- 24Out of Memory
- 25Drum End Soon
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 28When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 29Where can I download Brother iPrint&Scan application for Mac?
- 30My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 31(Video) Paper is Jammed in the Output Paper Tray
- 32Wrong Toner or Wrong Toner Cartridge
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34I cannot print on a wireless (Wi-Fi) network (Mac)
- 35After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37Media Type Mismatch or Media Mismatch
- 38Protect your Brother machine against unauthorised access over the network
- 39Delete print jobs from the print queue.
- 40Cartridge Error
- 412-sided Disable or 2-sided Disabled
- 42Toner Ended
- 43I cannot scan via network.
- 44What is the default password for my BRAdmin or Web Based Management?
- 45Toner specks
- 46(Video) Paper is Jammed in the Back of the Machine
- 47I cannot connect my machine to a Windows 11 computer via USB.
- 48A security warning appears when accessing Web Based Management via HTTPS.
- 49What driver package format is supported by my Linux distribution?
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)