FAQs & Troubleshooting
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172 Results
- 1(Video) Replace Toner
- 2Load paper in the paper tray
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4(Video) Load A4/Letter paper
- 5Jam Inside (With Video Instructions)
- 6Jam Rear (With Video Instructions)
- 7Jam Tray (With Video Instructions)
- 8The printer status is Offline or Paused.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11What kind of envelopes and labels are recommended for printing?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Change the printer driver settings (Windows/macOS)
- 14Jam 2-sided
- 15Replace Drum
- 16Turn the Toner Save Mode on or off.
- 17Image skewed
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19(Video) Set up your Brother machine
- 20(Video) Load an Envelope (Manual Feed Slot)
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22(Video) Connect telephone line and power cords
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Print both sides of paper or a booklet automatically
- 26Toner Low or Prepare New Toner Cartridge
- 27What driver package format is supported by my Linux distribution?
- 28Can I print from or scan to Android™ Smartphone?
- 29(Video) Update the Driver or Firmware for your Brother machine
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Manual Feed
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35(Video) Unpack your Brother machine
- 36Copied images or documents appear lighter or darker than the original document.
- 37White spots or black spots at 94 mm (3.7 in.) intervals
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40How to identify your Operating System (OS).
- 412-sided Disable or 2-sided Disabled
- 42Clean the paper pick-up roller
- 43My Brother machine has no power.
- 44Drum !
- 45Drum End Soon
- 46What is the recommended paper?
- 47I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 48Wrinkles or creases
- 49I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 50Combine multiple scanned documents into a single file with PaperPort™