FAQs & Troubleshooting
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261 Results
- 1Load paper in the paper tray
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Can I print from or scan to Android™ Smartphone?
- 9Paper Jam
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18The printer status is Offline or Paused.
- 19Replace Ink
- 20Load envelopes into my machine
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22The edge of glossy paper is smudged.
- 23I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 24Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27How do I know which side up my photo paper should be in the tray?
- 28Print using only the black ink cartridge when the Color cartridges have run out.
- 29Improve poor print quality.
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31Print a web page from iPrint&Scan when using an Android™ mobile device.
- 32Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 33Ink Low
- 34Can third party ink be used to refill the ink cartridges?
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 37Low Temperature
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41Scan from the Brother iPrint&Scan application using Windows Phone.
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 44Can I use AirPrint with my Brother machine?
- 45Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 49When I print, the pages are smudged with ink. What should I do?
- 50I cannot print using my Brother machine on a wireless network (Windows)