FAQs & Troubleshooting
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134 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed inside the Machine
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7What is the default password for my BRAdmin or Web Based Management?
- 8(Video) Set up your Brother machine
- 9(Video) Load an Envelope (Manual Feed Slot)
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11(Video) Paper is Jammed in the Back of the Machine
- 12(Video) Paper is Jammed in the Paper Tray
- 13I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 14Cartridge Error
- 15Size Error DX or Size Error 2-sided
- 16Drum End Soon
- 17The scanning speed is slow when scanning from my machine. (Windows)
- 18What is the default password for my Brother machine?
- 19Wrong Toner or Wrong Toner Cartridge
- 20Media Type Mismatch or Media Mismatch
- 21Enable the Brother machine's network interface.
- 22How to identify your Operating System (OS).
- 23No Toner
- 24Black lines down the page
- 25I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Cannot Detect
- 28Drum !
- 29What is the recommended paper?
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31Add your Brother machine with AirPrint (macOS)
- 32(Video) Paper is Jammed in the Output Paper Tray
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34Out of Memory
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37What driver package format is supported by my Linux distribution?
- 38I cannot print using my Brother machine on a wired network (Windows/macOS)
- 39Install the Brother Mobile Connect application (for mobile device)
- 40Discover the MAC address of the Brother network card
- 41The printer status is Offline or Paused.
- 42Toner Low or Prepare New Toner Cartridge
- 43Toner specks
- 44Lines across the page
- 45Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 46Important points you need to confirm before configuring your Brother machine for a wireless network.
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49I cannot print on a wireless (Wi-Fi) network (Windows)
- 50After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.