FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8What driver package format is supported by my Linux distribution?
- 9What is Brother iPrint&Scan?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17The printer status is Offline or Paused.
- 18I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21Adjust color settings by using the custom setting in the printer driver
- 22Scan and save a document in PDF format (Scan to File)
- 23The image is ghosted.
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 27Tips for copy/scanning and preventing document jams
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29How do I replace the belt unit?
- 30What kind of memory can I use?
- 31Printouts have wrinkles.
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33How do I install additional memory?
- 34How do I turn off/on the Toner Save Mode?
- 35Vertical colored streaks or bands appear on the page.
- 36Pre-Required Procedures (Linux)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39White streaks or bands appear down the page.
- 40Colored lines appear across the page.
- 41White lines or bands or ribbing appear across the page.
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 48I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 49When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 50Colors are light or unclear on the whole page.