FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Does NC-2200w work with Windows Vista?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6What is the BRAdmin Professional software used for?
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10Delete print jobs from the print queue.
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12How do I install additional memory?
- 13Pre-Required Procedures (Linux)
- 14Change the printer driver settings (Windows/macOS)
- 15I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 18Print the Network Configuration page
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 21Can I print from DOS applications?
- 22What can happen if the wrong paper is used in your machine.
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 26I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 27How do I factory reset the print server?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 31My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 32I'm using Macintosh®. What are the settings in the Scanner window used for?
- 33The printer status is Offline or Paused.
- 34When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 35How to identify your Operating System (OS).
- 36The paper is skewed when it's printed.
- 37What is UPnP and SSDP?
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39Cannot print after a Windows 10 update (June 2020)
- 40Functions supported in the Windows 7 built-in drivers
- 41My Brother machine misfeeds paper.
- 42Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 43What is a "Generic PCL Driver"?
- 44How do I install the Optional Tray Module?
- 45I'm using Macintosh. What is the PreScan option used for?
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 48I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.