FAQs & Troubleshooting
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173 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How to identify your Operating System (OS).
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6What is the recommended paper?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11What driver package format is supported by my Linux distribution?
- 12Can I print from or scan to Android™ Smartphone?
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 14Replace the drum unit.
- 15Delete print jobs from the print queue.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17The paper is skewed when it's printed.
- 18Pre-Required Procedures (Linux)
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20The printer status is Offline or Paused.
- 21When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 25How do I clean white or black spots on printed documents?
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Change the printer driver settings (Windows/macOS)
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30Is my Brother machine compatible with Windows Vista?
- 31My Brother machine misfeeds paper.
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33How do I clear vertical lines or streaks that appear in the copies I made?
- 34Can I use AirPrint with my Brother machine?
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37How do I clean the laser scanner window?
- 38When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 41Locate files scanned with ControlCenter2 (For Macintosh)
- 42Windows 7 Support Information
- 43How do I clean the drum unit?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 46Open the Status Monitor
- 47How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)