FAQs & Troubleshooting
Latest |
202 Results
- 105/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 231/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 310/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 427/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 501/06/2023Delete print jobs from the print queue.
- 616/05/2023I cannot print from my computer via USB.
- 727/03/2023Change the printer driver settings (Windows/macOS)
- 827/03/2023The printer status is Offline or Paused.
- 917/03/2023Open the "Scanners and Cameras" and Properties.
- 1015/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1114/02/2023Scan and save a document in PDF format (Scan to File)
- 1214/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1314/02/2023Scan a document in Windows 8 and Windows 10.
- 1419/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 1513/12/2022How to identify your Operating System (OS).
- 1616/11/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 1731/10/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 1831/10/2022Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 1911/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 2020/09/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2130/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2222/08/2022Configure the Scan to Email Feature (Linux)
- 2309/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2408/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 2503/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 2626/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 2726/07/2022Configure and use the Scan Key Tool (Linux)
- 2820/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 2909/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3020/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3107/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 3201/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 3301/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3415/02/2022Replace the drum unit.
- 3506/01/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 3610/11/2021Open the Control Panel (For Windows)
- 3712/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 3830/09/2021Uninstall the drivers (Windows)
- 3919/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 4029/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 4127/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 4216/07/2020Cannot print after a Windows 10 update (June 2020)
- 4306/07/2020I cannot scan when using SELinux (Security-Enhanced Linux)
- 4406/07/2020Scan using XSane or GIMP (Linux)
- 4506/07/2020Important points for specifying the scan area (Linux)
- 4606/07/2020What driver package format is supported by my Linux distribution?
- 4702/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4813/05/2020Configure scan settings without administrator privileges (Linux)
- 4913/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 5013/05/2020I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)