FAQs & Troubleshooting
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241 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4The printer status is Offline or Paused.
- 5I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7Can I print from or scan to Android™ Smartphone?
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11I cannot make borderless prints.
- 12How do I know which side up my photo paper should be in the tray?
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Scan and save a document in PDF format (Scan to File)
- 15When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 16Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18When I print, the pages are smudged with ink. What should I do?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21How to identify your Operating System (OS).
- 22The edge of glossy paper is smudged.
- 23Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 24What driver package format is supported by my Linux distribution?
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28Scan a document in Mac OS X 10.7.
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30Windows 10 Support Information
- 31Protect your Brother machine against unauthorised access over the network
- 32Delete print jobs from the print queue.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Change the printer driver settings (Windows/macOS)
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39What is the BRAdmin Professional software used for?
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41How do I clear the message "INK EMPTY" from the display?
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43How do I clear Machine Error 46?
- 44I cannot feed the paper from the Photo Paper Tray.
- 45How do I start ControlCenter3?
- 46Which E-mail packages are compatible with ControlCenter3?
- 47Can third party ink be used to refill the ink cartridges?
- 48I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 49One or more of my colors are not printing (blank). What can I do?
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?