FAQs & Troubleshooting
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200 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Can I print from or scan to Android™ Smartphone?
- 4Scan and save a document in PDF format (Scan to File)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I know which side up my photo paper should be in the tray?
- 7What driver package format is supported by my Linux distribution?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Locate files scanned with ControlCenter3 (For Windows)
- 10How do I clear Machine Error 46?
- 11Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 12When I print, the pages are smudged with ink. What should I do?
- 13Change the printer driver settings (Windows/macOS)
- 14Which E-mail packages are compatible with ControlCenter3?
- 15Why can't I print when an ink cartridge is empty?
- 16The edge of glossy paper is smudged.
- 17Is my Brother machine compatible with Windows Vista?
- 18I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21Pre-Required Procedures (Linux)
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 24I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27I cannot remove red-eye.
- 28How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 29How do I replace the Ink Cartridge?
- 30Delete print jobs from the print queue.
- 31Can I use AirPrint with my Brother machine?
- 32How to identify your Operating System (OS).
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Can third party ink be used to refill the ink cartridges?
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 37How do I clear the message "PAPER JAM" from the display?
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41Windows 10 Support Information
- 42"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 45Important points for specifying the scan area (Linux)
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47The printer status is Offline or Paused.
- 48Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 49Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 50Can I print using only the black ink cartridge when the Color cartridges have run out?