FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3How do I know which side up my photo paper should be in the tray?
- 4Scan and save a document in PDF format (Scan to File)
- 5Delete print jobs from the print queue.
- 6How do I load paper?
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10How do I clear the message "PAPER JAM" from the display?
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15How do I clear Machine Error 46?
- 16Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18I cannot feed the paper from the Photo Paper Tray.
- 19Which E-mail packages are compatible with ControlCenter3?
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Can I print from or scan to Android™ Smartphone?
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27Change the printer driver settings (Windows/macOS)
- 28When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 29When I print, the pages are smudged with ink. What should I do?
- 30When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 31When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 32I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 35Windows 10 Support Information
- 36The edge of glossy paper is smudged.
- 37I cannot print from my computer via USB.
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 40I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 41I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 42I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 43"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 44Can third party ink be used to refill the ink cartridges?
- 45When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 46When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)