FAQs & Troubleshooting
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207 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Scan and save a document in PDF format (Scan to File)
- 6Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10I am having issues with the paper feed. What can I do?
- 11I'm using Macintosh. What is the PreScan option used for?
- 12Change the printer driver settings (Windows/macOS)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 16Which E-mail packages are compatible with ControlCenter3?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 24The printer status is Offline or Paused.
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29How do I print on an envelope?
- 30I'm using Macintosh®. What are the settings in the Scanner window used for?
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32What driver package format is supported by my Linux distribution?
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34When a large capacity xD-Picture Card™ or SmartMedia® card is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media card is removed. Why?
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38How to identify your Operating System (OS).
- 39Windows 7 Support Information
- 40How do I clear Machine Error 46?
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 48When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50I installed scan-key-tool, but it does not work. (Linux)