FAQs & Troubleshooting
![]() |
Popular |
121 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 5I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 6Where can I find my Brother printer's serial number?
- 7Which brands of Ni-MH rechargeable batteries do you recommend?
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9Printing is not possible. (USB connection)
- 10How do I eliminate the margin from the start or end of my label when printing?
- 11P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13How do I initialize and clear the printer to factory default settings?
- 14The screen ‘locks’, or the printer does not respond normally.
- 15How do I change the size of characters?
- 16How do I clear the current format settings and/or the text on the display?
- 17How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 18How do I change the Language setting of the printer?
- 19My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 20I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 21How do I change the style to italics?
- 22How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25How do I make a label with a barcode?
- 26I get an error message and cannot update the firmware. (Windows 10 or later)
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29Printing is not possible. (P-touch Editor5.3 for Mac)
- 30How do I print multiple lines and how many lines can I print?
- 31Can my printer use TZ/TZe tapes?
- 32The printer stops while printing a label.
- 33Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 34How do I uninstall the printer driver?
- 35The text cannot be printed as specified.
- 36How to install Brother software on a computer not connected to the Internet
- 37The tape got jammed or stuck in the printer.
- 38Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 39The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 40How do I print vertically?
- 41Why doesn't my printer turn on when the Power key is pressed?
- 42When I press the print key, the power turns off.
- 43How to open the Devices and Printers window
- 44How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 45The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 46I can no longer print from my computer, even though I was able to print previously.
- 47P-touch Editor crashes when I open it on my Mac.
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.