FAQs & Troubleshooting
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93 Results
- 1Card Jam
- 2What is Brother iPrint&Scan?
- 3Load Documents Longer than Standard Size
- 4Load Documents
- 5Load Business Cards
- 6Load a Plastic Card
- 7Error and Maintenance Messages
- 8Scanning and Other Problems
- 9Document Jam
- 10Set up a Scan to Network Profile
- 11Load Standard Size Documents
- 12Replace the Separation Pad
- 13Use TX Verification Mail
- 14Replace the Pick Up Roller
- 15Clean the Sensors
- 16Wireless LAN Error Codes
- 17Save Scanned Documents on Your Computer
- 18Reset the Usage Counters
- 19Your Scanner Cannot Be Detected on the Network During Installation
- 20Acceptable Documents
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22Send an Email Securely
- 23Configure Date and Time Using Web Based Management
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Set up your Brother machine on a wireless network.
- 26Manage Multiple Certificates
- 27What driver package format is supported by my Linux distribution?
- 28Set up a Scan to SFTP Profile
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Set up a Scan to FTP Profile
- 31How to identify your Operating System (OS).
- 32Reset Your Brother Machine
- 33Clean the Scanner and Rollers
- 34My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 35If You Cannot Complete the Wireless Network Setup Configuration
- 36Set up a Brother machine and your mobile device on a wireless network
- 37What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 38Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 39Register an Email Address Using Remote Setup
- 40Send Scanned Data to an Email Server
- 41Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 42Uninstall the drivers. (macOS 13 or greater)
- 43Uninstall the drivers. (macOS 10.14 - macOS 12)
- 44What is the default password for my Brother machine?
- 45Upload Scanned Data to an SFTP Server
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Save Scanned Documents Using Scan to Workflow Function
- 48Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 49Your Brother Machine Cannot Scan over the Network
- 50Set Up the Brother Machine Using Remote Setup (Mac)