FAQs & Troubleshooting
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234 Results
- 20118/08/2006While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 20225/07/2006After I installed Sun JavaVM, some applications will not work correctly.
- 20324/07/2006I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 20404/07/2006What kind of Media Adapter can I use?
- 20523/05/2006I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 20612/05/2006When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 20711/05/2006How do I replace the Ink Cartridge?
- 20810/05/2006I cannot use the "Modules Update" button on Web BRAdmin.
- 20910/05/2006When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 21010/05/2006When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 21110/05/2006What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 21210/05/2006I'm using Windows®. Print speed is too slow. What can I do?
- 21310/05/2006Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 21427/04/2006I'm using Macintosh®. What are the settings in the Scanner window used for?
- 21525/04/2006Where is the full User's Guide? I can't find enough information in the paper manual.
- 21603/04/2006I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 21703/04/2006When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 21803/04/2006When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 21903/04/2006Images of the thumbnail page from the media (memory) card won't print.
- 22030/03/2006When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 22116/03/2006The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 22228/02/2006The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 22328/02/2006The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 22410/01/2006What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 22516/11/2005Why can't I print when an ink cartridge is empty?
- 22608/11/2005Vertical streaks appear in my copies.
- 22725/10/2005The message "No Device" appears when starting the "Status Monitor". What can I do?
- 22825/10/2005I'm using Windows® 2000 or XP. When printing from Microsoft Word, the document does not print on the paper size that I selected in the printer driver. What should I do?
- 22912/09/2005When a large capacity xD-Picture Card™ or SmartMedia® card is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media card is removed. Why?
- 23012/09/2005Where is the USB port on the machine? I can't find it on the back of the unit.
- 23112/09/2005Where can I find the serial number for my unit?
- 23212/09/2005I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 23312/09/2005How do I print on an envelope?
- 23412/09/2005Black Ink is still wet after printing on Glossy Paper (For PC Printing).