FAQs & Troubleshooting
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343 Results
- 15125/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 15225/03/2016Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 15325/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 15425/03/2016Print a web page from iPrint&Scan when using an Android™ mobile device.
- 15525/03/2016Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 15625/03/2016Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 15725/03/2016Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 15825/03/2016Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 15925/03/2016What is the difference between the toner cartridge and the drum unit?
- 16025/03/2016Can I use AirPrint with my Brother machine?
- 16125/03/2016Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16225/03/2016Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 16325/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 16425/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 16525/03/2016What is the Network Shared printing?
- 16625/03/2016Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 16725/03/2016Discover the MAC address of the Brother network card
- 16825/03/2016Can I print from or scan to Android™ Smartphone?
- 16924/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17024/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 17124/03/2016I cannot scan via USB. (Mac OS X)
- 17224/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 17324/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 17424/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 17524/03/2016Size mismatch
- 17624/03/2016Scan a document in Mac OS X 10.7.
- 17724/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 17823/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 17923/03/2016What can happen if the wrong paper is used in your machine.
- 18023/03/2016What is the BRAdmin Professional software used for?
- 18118/11/2015On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 18225/08/2015What type(s) of connections can I use with my Brother machine and a wireless network?
- 18309/07/2015Reset the network settings to the factory default (video instructions).
- 18409/07/2015Reset the network settings to the factory default
- 18509/07/2015Reset the network settings to the factory default (video instructions available)
- 18615/05/2015Set the date and time
- 18706/04/2015Replace WT Box
- 18806/04/2015Toner Low
- 18917/12/2014Setup and use Brother PC-FAX receiving
- 19015/12/2014Set up my Brother machine to forward the received faxes to another location.
- 19115/12/2014The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 19225/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19320/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 19419/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19512/11/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 19619/09/2014Why doesn't my Brother machine have a dial tone?
- 19719/09/2014Scan a document in Mac OS X 10.6.
- 19804/08/2014I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 19909/06/2014Can I print from and scan to iPhone, iPod touch and iPad?
- 20020/02/2014Check the firmware version.