FAQs & Troubleshooting
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234 Results
- 15128/09/2011Scan a document in Mac OS X 10.6.
- 15226/09/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 15331/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 15429/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 15505/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 15615/06/2011I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 15728/04/2011The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 15808/11/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15903/11/2010The LCD displays an error code (number). What does it mean?
- 16026/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 16121/10/2010How do I clear Machine Error 46?
- 16223/09/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 16323/09/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16417/09/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 16521/06/2010When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 16602/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16713/04/2010Functions supported in the Windows 7 built-in drivers
- 16831/03/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 16910/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17009/02/2010My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 17116/12/2009Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 17226/11/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17306/11/2009One or more of my colors are not printing (blank). What can I do?
- 17423/10/2009Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17523/10/2009I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17609/10/2009Glossy Paper does not feed correctly. What can I do?
- 17704/08/2009I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17817/07/2009I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17907/07/2009When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 18004/06/2009Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 18122/04/2009When trying to use the Brother ControlCenter2, the error "CC025" appears. What should I do?
- 18207/04/2009I'm unable to access the memory (media) card in the media slot. What can I do?
- 18326/03/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 18423/03/2009I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18512/03/2009Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 18610/03/2009Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 18709/10/2008Why is it necessary for my machine to go through regular cleaning cycles?
- 18829/10/2007Does NC-2200w work with Windows Vista?
- 18926/10/2007I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19020/08/2007Can I print using only the black ink cartridge when the Color cartridges have run out?
- 19127/06/2007I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 19226/06/2007Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 19301/06/2007When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 19421/11/2006When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 19503/10/2006I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 19621/09/2006How do I clear the message "MFC is Busy" or "Connect Failure"?
- 19707/09/2006How do I program the date and time?
- 19806/09/2006Is there any way to view how much ink is remaining?
- 19924/08/2006How do I factory reset the NC-2200w?
- 20018/08/2006Is there any way to reduce Ink consumption?