FAQs & Troubleshooting
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332 Results
- 15125/03/2016Can I use AirPrint with my Brother machine?
- 15225/03/2016Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15325/03/2016Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 15425/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 15525/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 15625/03/2016What is the Network Shared printing?
- 15725/03/2016Supported models of Universal Printer Driver for PCL
- 15825/03/2016Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 15925/03/2016Discover the MAC address of the Brother network card
- 16025/03/2016Can I print from or scan to Android™ Smartphone?
- 16124/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16224/03/2016Is my Brother machine compatible with third party print servers?
- 16324/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16424/03/2016I cannot scan via USB. (Mac OS X)
- 16524/03/2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 16624/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 16724/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 16824/03/2016Scan a document in Mac OS X 10.7.
- 16924/03/2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 17023/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 17123/03/2016What is the BRAdmin Professional software used for?
- 17218/11/2015On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 17315/05/2015Set the date and time
- 17406/04/2015Is my Brother machine compatible with Windows Vista?
- 17517/12/2014Change or delete an existing One Touch or Speed Dial number.
- 17616/12/2014Remotely access my Brother machine to forward my faxes to another machine.
- 17716/12/2014How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 17816/12/2014Cancel a fax job waiting in my Brother machine's memory.
- 17915/12/2014Set up a Group for Broadcasting faxes.
- 18025/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18120/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 18219/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18312/11/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 18419/09/2014Why doesn't my Brother machine have a dial tone?
- 18519/09/2014Scan a document in Mac OS X 10.6.
- 18626/08/2014What is a "Generic PCL Driver"?
- 18704/08/2014I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 18809/06/2014Can I print from and scan to iPhone, iPod touch and iPad?
- 18920/02/2014Check the firmware version.
- 19020/01/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 19117/01/2014Change the user interface of ControlCenter3
- 19217/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 19317/01/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19417/01/2014How do I send (broadcast) a fax to more than one number?
- 19517/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 19617/01/2014Scan an image and insert it in a Windows XP application
- 19717/01/2014Scan a document from a Windows XP application
- 19817/01/2014I am having a problem receiving faxes.
- 19919/11/2013Send a PC-FAX
- 20023/10/2013I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.