FAQs & Troubleshooting
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Latest |
235 Results
- 10125/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 10225/03/2016Can I print from or scan to Android™ Smartphone?
- 10325/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 10424/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10524/03/2016I cannot scan via USB. (Mac OS X)
- 10624/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 10724/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 10824/03/2016Scan a document in Mac OS X 10.7.
- 10923/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 11015/05/2015Set the date and time
- 11111/05/2015How do I load 10 x 15 Glossy paper into my machine?
- 11211/05/2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11311/05/2015One or more of my colors are not printing (blank). What can I do?
- 11411/05/2015Glossy Paper does not feed correctly. What can I do?
- 11511/05/2015What is the "Station ID" and how do I set it?
- 11611/05/2015I'm using Windows and the print speed is too slow. What can I do?
- 11711/05/2015Why can't I print when an ink cartridge is empty?
- 11806/04/2015Is my Brother machine compatible with Windows Vista?
- 11903/04/2015How do I clear the message "PAPER JAM" from the display?
- 12017/12/2014Send a fax
- 12116/12/2014How many times will my Brother machine automatically redial a busy number?
- 12225/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12320/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 12419/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12519/09/2014Why doesn't my Brother machine have a dial tone?
- 12604/06/2014The edge of glossy paper is smudged.
- 12720/02/2014Check the firmware version.
- 12827/01/2014Improve poor print quality.
- 12927/01/2014How do I replace the Ink Cartridge?
- 13017/01/2014Change the user interface of ControlCenter3
- 13117/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 13217/01/2014Scan an image and insert it in a Windows XP application
- 13317/01/2014Scan a document from a Windows XP application
- 13419/11/2013Send a PC-FAX
- 13517/05/2013When I print photos, the color quality is not good.
- 13615/05/2013I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 13715/05/2013I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 13814/05/2013How do I clear the message "INK EMPTY" from the display?
- 13913/05/2013How do I clean the Scanner to improve the copy or fax quality?
- 14013/05/2013How do I re-install the drivers?
- 14125/04/2013Verify if the Brother machine has a dial tone
- 14225/04/2013I am experiencing problems sending a fax.
- 14325/04/2013Why doesn't the machine answer when receiving a call?
- 14425/04/2013Clear the message "Awaiting Redial"
- 14526/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 14608/02/2013Is there a way to view how much ink is remaining?
- 14728/01/2013The keys on the control panel do not respond.
- 14819/11/2012I cannot make borderless prints.
- 14902/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15030/07/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?