FAQs & Troubleshooting
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211 Results
- 101How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 102Install the built-in drivers (For Windows 8 and Windows 10)
- 103I can see some steam or moisture from the vents when printing.
- 104Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 105A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 106Print the WLAN report
- 107Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 108Scan and save a document in PDF format for Windows (Scan to File)
- 109Check the remaining life of my Brother machine's drum.
- 110Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 111Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 112I am having a problem receiving faxes.
- 113I am experiencing problems sending a fax.
- 114The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 115The faxes I send are always received with a black vertical line down the page.
- 116The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 117I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 118I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 119Check the remaining ink or toner level (Linux)
- 120Where can I download Brother iPrint&Scan application for Mac?
- 121The downloaded driver's name is different from my machine's name. (Linux)
- 122Large characters are printed incorrectly. (Linux)
- 123Wireless setup is requesting a WPS PIN to complete the setup
- 124When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 125I installed scan-key-tool, but it does not work. (Linux)
- 126How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 127I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 128Send a fax using PC-FAX with LPD/LPRng (Linux)
- 129I cannot install the Brother printer driver (macOS 11 or later)
- 130I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 131Use the Network Connection Repair Tool (Windows)
- 132Protect your Brother machine against unauthorised access over the network
- 133Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 134Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 135What is the difference between the toner cartridge and the drum unit?
- 136Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 137What is Toner Continue Mode?
- 138The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 139Unable to Scan / Scan Unable
- 140Cartridge Error
- 141I am sharing my Brother machine. I can print but cannot scan.
- 142I can print but cannot scan via network. (For Mac)
- 143Why doesn't my Brother machine have a dial tone?
- 144I'm having an issue with the print quality.
- 145What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 146I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 147How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 148Toner Low
- 149Scan a document in Mac OS X 10.7.
- 150The keys on the control panel do not respond or triple beep when I press them.