FAQs & Troubleshooting
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169 Results
- 10117/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 10217/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 10317/01/2014How do I install the Optional Tray Unit?
- 10417/01/2014How do I install additional memory?
- 10518/06/2013Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10618/06/2013Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10717/05/2013The Fuser cover is securely closed, however the Status LED is on in Red. what can I do?
- 10815/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 10914/05/2013The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 11014/05/2013Printouts have toner specks.
- 11110/05/2013Black toner marks appear across the page.
- 11210/05/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 11310/05/2013White lines appears down the page.
- 11410/05/2013Lines appears across the page.
- 11510/05/2013White lines appear across the page.
- 11610/05/2013What do the LED indications mean?
- 11709/05/2013Printouts are with gray background.
- 11809/05/2013Printouts are faint.
- 11909/05/2013How do I clear paper jams?
- 12008/05/2013The image is ghosted.
- 12126/04/2013Vertical black lines appear on the printout.
- 12225/04/2013I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 12325/04/2013Print a Printer Settings page.
- 12425/04/2013Output sheets are completely black.
- 12527/03/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12628/02/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 12708/05/2012My Brother machine misfeeds paper.
- 12808/05/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 12920/03/2012The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 13012/03/2012Print the Network Configuration List.
- 13126/01/2012I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13215/11/2011There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 13315/11/2011The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 13415/11/2011Printouts (envelopes) have creases.
- 13528/09/2011What kind of paper can I use?
- 13626/09/2011Print on both sides of the paper.
- 13722/09/2011Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 13826/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 13901/06/2011The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 14010/06/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 14102/06/2010My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14212/03/2010The paper is skewed when it's printed.
- 14326/11/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14429/10/2009How can I change the printer settings?
- 14501/04/2009My Brother machine makes repeated clicking noises when I try to print.
- 14610/03/2009Can I buy any MICR toner?
- 14722/01/2009How do I factory reset the print server?
- 14827/11/2008What kind of memory can I use?
- 14928/08/2008How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 15006/06/2008In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?