FAQs & Troubleshooting
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157 Results
- 10128/02/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 10208/05/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 10320/03/2012Why does the Drum LED light?
- 10420/03/2012Replace the drum unit.
- 10519/03/2012Replace the toner cartridge.
- 10602/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10702/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10826/09/2011Print on envelopes.
- 10922/09/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 11026/08/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 11126/10/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 11210/06/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 11313/04/2010Functions supported in the Windows 7 built-in drivers
- 11412/03/2010The paper is skewed when it's printed.
- 11510/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11606/10/2009How do I upgrade the firmware of my Brother print server?
- 11721/08/2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 11822/05/2009How do I clean the inside of the printer and Drum Unit?
- 11910/03/2009Can I buy any MICR toner?
- 12006/06/2008In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 12119/11/2007The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 12229/10/2007Does NC-2200w work with Windows Vista?
- 12312/06/2007I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12407/02/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12517/10/2006How can I use the BRAdmin Professional Software to View and change printer information?
- 12617/10/2006What is the BROWNIE software?
- 12717/10/2006What kind of labels and transparencies can I use?
- 12817/10/2006How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 12917/10/2006The printer prints unexpectedly or it prints garbage.
- 13017/10/2006What is a file server based network and do Brother printers work in that type of environment?
- 13117/10/2006How can I change the IP address using the ARP and PING commands?
- 13217/10/2006What kind of paper can I use?
- 13317/10/2006I'm using the parallel port on my Windows® 95/98/Me PC, and the print speed is slow.(The printer pauses between each page.) What can I do?
- 13416/10/2006What kind of paper should I avoid?
- 13516/10/2006What kind of envelopes should I avoid?
- 13616/10/2006What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 13716/10/2006How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 13816/10/2006How can I install the necessary driver on a Windows®98/Me PC using the USB interface?
- 13916/10/2006How can I enable/disable the Quick Print Setup Utility?
- 14016/10/2006How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 14116/10/2006Using the PING command to troubleshoot problems.
- 14216/10/2006Where do I find a Parallel or USB interface cable?
- 14316/10/2006What is a Print Server?
- 14416/10/2006None of the LEDs illuminate.
- 14516/10/2006What kind of USB cable should I use?
- 14624/08/2006How do I perform a factory reset?
- 14724/08/2006What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 14824/08/2006Why are all the lights blinking then the drum light blinking?
- 14924/08/2006I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 15003/04/2006I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?