FAQs & Troubleshooting
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191 Results
- 10123/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 10215/05/2015Set the date and time
- 10311/05/2015How do I load 10 x 15 Glossy paper into my machine?
- 10411/05/2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10511/05/2015One or more of my colors are not printing (blank). What can I do?
- 10611/05/2015Glossy Paper does not feed correctly. What can I do?
- 10711/05/2015I'm using Windows and the print speed is too slow. What can I do?
- 10811/05/2015Why can't I print when an ink cartridge is empty?
- 10906/04/2015Is my Brother machine compatible with Windows Vista?
- 11003/04/2015How do I clear the message "PAPER JAM" from the display?
- 11125/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11220/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 11319/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11404/06/2014The edge of glossy paper is smudged.
- 11520/02/2014Check the firmware version.
- 11629/01/2014When I print photos, the color quality is not good.
- 11727/01/2014Improve poor print quality.
- 11827/01/2014How do I replace the Ink Cartridge?
- 11917/01/2014Change the user interface of ControlCenter3
- 12017/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 12117/01/2014Scan an image and insert it in a Windows XP application
- 12217/01/2014Scan a document from a Windows XP application
- 12314/05/2013How do I clear the message "INK EMPTY" from the display?
- 12413/05/2013How do I re-install the drivers?
- 12526/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 12608/02/2013Is there a way to view how much ink is remaining?
- 12728/01/2013The keys on the control panel do not respond.
- 12819/11/2012I cannot make borderless prints.
- 12902/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13018/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 13111/05/2012Scan a document from a Windows Vista application
- 13211/05/2012Where can I find my Brother machine's serial number?
- 13326/04/2012Where is the USB port on the machine?
- 13419/01/2012"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 13515/11/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 13615/11/2011When I print, the pages are smudged with ink. What should I do?
- 13708/11/2011Scan a document from the Windows Vista Photo Gallery
- 13807/11/2011I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 13907/11/2011When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 14007/11/2011When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 14104/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 14202/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14331/10/2011I'm using Macintosh. What is the PreScan option used for?
- 14428/09/2011Scan a document in Mac OS X 10.6.
- 14526/09/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 14605/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 14714/07/2011How do I load paper?
- 14815/06/2011I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 14928/04/2011The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 15015/11/2010The print speed is very slow when I use XML Paper Specification Printer Driver.