FAQs & Troubleshooting
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192 Results
- 101I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 102"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 103Change the user interface of ControlCenter3
- 104Can third party ink be used to refill the ink cartridges?
- 105Why is it necessary for my machine to go through regular cleaning cycles?
- 106In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 107When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 108When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 109Where is the USB port on the machine?
- 110Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 111How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 112How do I clean the Scanner to improve the copy quality?
- 113How do I re-install the drivers?
- 114When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 115I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 116The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 117Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 118I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 119I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 120Scan using XSane or GIMP (Linux)
- 121The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 122The downloaded driver's name is different from my machine's name. (Linux)
- 123Large characters are printed incorrectly. (Linux)
- 124I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 125When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 126Command List of brscan. (Linux)
- 127I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 128To install the printer driver easily using a tool. (Linux)
- 129I want to print using CUPS while keeping SELinux enabled. (Linux)
- 130Uninstall printer drivers (Linux)
- 131Check the firmware version.
- 132How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 133The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 134I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 135Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 136The ink cartridges run out very quickly. Is there any reason for that?
- 137The print speed is very slow when I use XML Paper Specification Printer Driver.
- 138How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 139I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 140When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 141Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 142When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 143When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 144I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 145Scan a document using "Scanner and Camera Wizard" in Windows XP
- 146Scan an image and insert it in a Windows XP application
- 147Scan a document from a Windows XP application
- 148Where can I find my Brother machine's serial number?
- 149Improve poor print quality.
- 150Is there any way to reduce Ink consumption when printing from my computer?