FAQs & Troubleshooting
![]() |
Latest |
204 Results
- 10123/03/2016What can happen if the wrong paper is used in your machine.
- 10221/04/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10325/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10420/11/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 10519/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10618/06/2014How can I improve poor print quality ?
- 10705/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 10820/02/2014Check the firmware version.
- 10929/01/2014Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 11027/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 11127/01/2014"Paper Jam Inside" error appears on the LCD. What should I do?
- 11227/01/2014"Paper Jam Rear" error appears on the LCD. What should I do?
- 11327/01/2014"Paper Jam Tray" error appears on the LCD. What should I do?
- 11427/01/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 11527/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 11617/01/2014Change the user interface of ControlCenter3
- 11717/01/2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 11817/01/2014Scan an image and insert it in a Windows XP application
- 11917/01/2014Scan a document from a Windows XP application
- 12017/05/2013The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 12115/05/2013How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 12214/05/2013How do I clean white or black spots on printed documents?
- 12313/05/2013How can I re-install the drivers?
- 12410/05/2013When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 12509/05/2013How can I improve the copy quality?
- 12609/05/2013How do I clear vertical lines or streaks that appear in the copies I made?
- 12727/03/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12826/02/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 12928/01/2013The keys on the control panel do not respond.
- 13002/08/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13118/07/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 13229/06/2012My Brother machine has no power.
- 13311/05/2012Scan a document from a Windows Vista application
- 13420/03/2012I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 13520/03/2012Change Drum Soon
- 13619/03/2012Replace the toner cartridge
- 13717/11/2011How do I clean the laser scanner window?
- 13817/11/2011"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 13916/11/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 14015/11/2011I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 14115/11/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 14215/11/2011Which E-mail packages are compatible with ControlCenter3?
- 14308/11/2011Scan a document from the Windows Vista Photo Gallery
- 14404/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 14502/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14602/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14728/09/2011Scan a document in Mac OS X 10.6.
- 14822/09/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 14931/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 15029/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.