FAQs & Troubleshooting
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122 Results
- 51The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 52Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 53How to connect to a DC power outlet (optional)
- 54How to install the rechargeable Li-ion battery (optional)
- 55How to connect to an AC power outlet (optional)
- 56Using the Device Settings (for Windows)
- 57I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 58When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 59I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 60How to delete the registry information and files related to the printer driver
- 61How to install Brother software on a computer not connected to the Internet
- 62The paper is jammed in the printer.
- 63I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 64When printing from an application, the application's "Collate" setting does not work correctly.
- 65What kinds of software are available for this printer?
- 66I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 67How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 68Pages don't print. What should I do?
- 69How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 70The top margin is incorrect.
- 71What is the JPEG printing and how can I use it?
- 72How to identify the printer's firmware version
- 73Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 74The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 75(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 76How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 77What is the Label List? (P-touch Editor 5.x for Windows)
- 78I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 79How do I connect the printer to my computer using a USB cable?
- 80Paper does not move through the printer even though the motor is running.
- 81I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 82I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 83Using Web Based Management
- 84What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 85How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 86(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 87How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 88(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 89How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 90Install BRAdmin Professional 3
- 91I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 92I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 93Paper moves through the printer, but nothing appears on the paper.
- 94(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 95Can I print out the printer settings?
- 96Error messages do not appear when using the USB connection of my printer.
- 97What do the indicator lights mean?
- 98The printed image is out of alignment.
- 99The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 100The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)