FAQs & Troubleshooting
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192 Results
- 51What can happen if the wrong paper is used in your machine.
- 52My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 53What driver package format is supported by my Linux distribution?
- 54"Offline" appears on the Status Monitor.
- 55I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 56Self-Diagnostic
- 57Faint
- 58What is the recommended paper?
- 59Print on envelopes, labels, or thick paper from the manual feed slot.
- 60Hollow print
- 61Delete a network scanner entry. (Linux)
- 62What is the difference between the toner cartridge and the drum unit?
- 63A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 64Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 65Copy on Both Sides of the Paper (2-sided Copy)
- 66I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 67I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 68Configure and use the Scan Key Tool (Linux)
- 69Firewall port requirements of the Scan Key Tool (Linux)
- 70Update the Driver or Firmware for your Brother machine
- 71When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 72Delete print jobs from the print queue.
- 73Open the Control Panel (For Windows)
- 74Install the built-in drivers (For Windows 8 and Windows 10)
- 75The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 76Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 77Scan Unable xx
- 782-sided Disable or 2-sided Disabled
- 79When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 80Size mismatch
- 81In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 82Drum End Soon
- 83Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 84Envelope creases
- 85Wrinkles or creases
- 86Confirm that a FAX I sent was received correctly.
- 87Can I use non-Brother or third party supplies with the Brother machine?
- 88I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 89Configure the Scan to Email Feature (Linux)
- 90Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 91Uninstall Scan-key-tool. (Linux)
- 92Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 93Windows 10 Support Information
- 94Unpack your Brother machine
- 95I cannot print from my computer via USB.
- 96When I scan a document using ControlCenter, the scanned file size is too big.
- 97When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 98Smudges on printed pages (Poor fixing)
- 99White lines down the page
- 100Lines across the page