FAQs & Troubleshooting
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340 Results
- 51When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 52Forward a fax to another fax machine when my machine has a mechanical problem.
- 53Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 54I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 55I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 56Set up your Brother machine on a wireless network.
- 57I cannot print using my Brother machine on a wireless network (Mac)
- 58Load Documents in the Automatic Document Feeder (ADF)
- 59Install a Certificate on Your Brother Machine
- 60Load Paper in the Multi-purpose Tray (MP Tray)
- 61Protect your Brother machine against unauthorised access over the network
- 62Combine multiple scanned documents into a single file with PaperPort™
- 63I cannot find some option in the Printing preferences. (For Windows)
- 64A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 65What is Brother iPrint&Scan?
- 66Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 67Cannot Detect
- 68Cannot print after a Windows 10 update (June 2020)
- 69I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 70About Envelopes
- 71Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 72Load Documents on the Scanner Glass
- 73The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 74Set Fax Preview to On.
- 75Delete print jobs from the print queue.
- 76I cannot make borderless prints.
- 77How to identify your Operating System (OS).
- 78What is Brother Web Connect?
- 79I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 80Print both sides of paper or a booklet automatically
- 81Store Incoming Faxes in the Machine's Memory
- 82My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 83When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 84Use voice mail on the same line as my Brother machine.
- 85Document Jam
- 86"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 87Forward Incoming Faxes to Another Machine
- 88Cannot Detect Ink Volume
- 89The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 90Print a web page from iPrint&Scan when using an Android™ mobile device.
- 91I still receive the error message "Paper Jam" after I removed the jammed paper.
- 92Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 93High Temperature
- 94Select Receive mode.
- 95The edge of glossy paper is smudged.
- 96Change the printer driver settings (Windows/macOS)
- 97Adjust the Machine Volume
- 98Can third party ink be used to refill the ink cartridges?
- 99Transfer faxes to the PC when my machine has a mechanical issue.
- 100When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?