FAQs & Troubleshooting
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393 Results
- 51The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 52I cannot find some option in the Printing preferences. (For Windows)
- 53The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 54I cannot make borderless prints.
- 55Out of Fax Memory
- 56How do I know which receive mode to select?
- 57I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 58Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 59When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 60Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 61Can my Brother machine print a report to verify a fax I sent was received?
- 62How do I factory reset the network settings?
- 63Print the Network Configuration List
- 64I cannot install Brother drivers on Debian 10 or later (Linux)
- 65When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 66Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 67When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 68Can I use voice mail on the same line as my Brother machine?
- 69When I print, the pages are smudged with ink.
- 70How do I load envelopes into my machine?
- 71I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 72I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 73Scan from the Brother iPrint&Scan application using Windows Phone.
- 74Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 75How to identify your Operating System (OS).
- 76Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 77Loading paper in the manual feed slot.
- 78Low Temperature
- 79Change the printer driver settings (Windows/macOS)
- 80How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 81Can I restrict access to certain operations on my Brother machine?
- 82I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 83When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 84When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 85How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 86What is Distinctive Ring and how do I program it?
- 87Improve poor print quality.
- 88What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 89I cannot print from my computer via USB.
- 90I can print but cannot scan via network. (For Windows)
- 91I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 92Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 93I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 94Add your Brother machine with AirPrint (macOS)
- 95Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 96Connect your Brother machine to your mobile device via a wireless router or access point.
- 97Enable the Brother machine's network interface.
- 98"Offline" appears on the Status Monitor.
- 99Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 100I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.