FAQs & Troubleshooting
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- 51When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 52Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 53I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 54Is my Brother machine compatible with Windows Vista?
- 55Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 56Can I transfer faxes to the PC when my machine has a mechanical problem?
- 57Out of Memory
- 58Improve poor print quality.
- 59When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 60How do I factory reset the network settings?
- 61When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 62When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 63I cannot find some option in the Printing preferences. (For Windows)
- 64The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 65Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 66Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 67Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 68Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 69When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 70I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 71Paper Jam
- 72When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 73My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 74I'm using Macintosh. What is the PreScan option used for?
- 75I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 76Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 77Wireless setup is requesting a WPS PIN to complete the setup
- 78Connect your Brother machine to your mobile device via a wireless router or access point.
- 79Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 80Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 81Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 82Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 83Out of Fax Memory
- 84Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 85Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 86Delete numbers stored in my Brother machine's Caller ID History.
- 87Low Temperature
- 88Discover the MAC address of the Brother network card
- 89Printer Locked
- 90When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 91Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 92I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 93Can third party ink be used to refill the ink cartridges?
- 94When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 95I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 96How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 97Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 98Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 99Make copies using my Brother machine.
- 100Document Jam