FAQs & Troubleshooting
![]() |
Latest |
306 Results
- 5126/07/2022Configure and use the Scan Key Tool (Linux)
- 5219/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 5330/06/2022I can print but cannot scan via network. (For Mac)
- 5430/06/2022Scan a document into PaperPort™ using the TWAIN driver
- 5523/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5620/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5709/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5820/04/2022Uninstall the Brother Software and Drivers (Windows)
- 5914/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6011/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 6107/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6201/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6301/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6424/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 6524/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6617/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6714/12/2021Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 6810/11/2021Open the Control Panel (For Windows)
- 6914/10/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7012/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7118/05/2021Scan a document using Brother iPrint&Scan. (macOS only)
- 7222/03/2021Low Temperature
- 7319/03/2021I get a TS error when trying to print on a wireless network.
- 7419/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7502/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7617/02/2021Set up your Brother machine on a wireless network.
- 7711/02/2021I am having an issue receiving faxes.
- 7829/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 7924/12/2020Printing/ Scanning with the Cloud
- 8024/12/2020Printing/ Scanning with a mobile device
- 8120/10/2020Replace Ink
- 8215/10/2020Install Presto!® PageManager® onto Windows 10.
- 8315/10/2020Install PaperPort™ 12SE onto Windows 10.
- 8427/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 8516/07/2020Cannot print after a Windows 10 update (June 2020)
- 8606/07/2020Scan using XSane or GIMP (Linux)
- 8706/07/2020Important points for specifying the scan area (Linux)
- 8806/07/2020What driver package format is supported by my Linux distribution?
- 8902/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9002/06/2020Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9113/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 9211/05/2020Enable the Brother machine's network interface.
- 9306/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 9406/04/2020Delete a network scanner entry. (Linux)
- 9520/01/2020Ink Absorber Full
- 9606/01/2020When I print images, the quality is not good (Linux)
- 9706/12/2019Where can I download Brother iPrint&Scan application for Mac?
- 9803/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 9903/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 10027/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)